FAQ

Hayvo is an official distributor of selected food supplements and functional creams and gels. We operate across European markets, coordinating sourcing, supply, and logistics within a structured distribution framework.

Our model combines professional distribution for retail and business partners (B2B) with direct product availability for individual customers (B2C).

Yes. In addition to our distribution activities, selected products are available for individual purchase through our website.

This allows customers to access the same product range that is supplied within our broader distribution network.

We operate across European markets. Availability of specific products and delivery options may vary depending on destination and applicable regulatory requirements.

Products are handled in accordance with applicable European regulatory frameworks relevant to food supplements and functional topical products.

Our processes take into account labelling requirements, product classification, and market-specific considerations across the regions we serve.

Orders can be placed directly through our website. Once an order is confirmed, it is processed at the warehouse, prepared for dispatch, and then delivered to the specified address.

Further details are available on our Shipping & Returns page.

Yes. For individual customers, standard courier delivery for parcel shipments is included in the product price, unless otherwise specified at checkout.

Average delivery times for courier parcel delivery across European countries are 1–2 business days for Domestic delivery, and 3–4 business days for Cross-border delivery service.
Delivery timelines may vary depending on destination and logistics conditions.

Products are dispatched from approved European logistics
partners and distribution hubs.

Delivery is carried out through established courier networks,
including DHL, UPS, GLS, and NACEX, depending on
destination and service availability.

Shipping locations may vary based on product availability and
final destination.

While we work with established logistics partners, delivery timelines may occasionally be affected by external factors such as transport conditions or regional logistics constraints.

In certain cases, delays may also occur due to circumstances beyond operational control, including force majeure events.

In such situations, we aim to maintain clear communication regarding order status.

You can reach us via the contact form on our website.

We aim to respond to enquiries within 1–2 business days.